I don't really have an answer for you about the official support, but am very pleased it was finally sorted and your pc now works well. Image may be NSFW.
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Added: I hope you weren't offended by my previous Reply #34. It was really meant more as an important message...
Clik here to view.

Added: I hope you weren't offended by my previous Reply #34. It was really meant more as an important message...